Troubleshooting eduroam

I cannot make any network connection

If you find you cannot make any network connection at all, your computer may need some initial changes to its networking configuration before you can successfully connect to the college network, particularly if you have it configured in a specific way for a home network for example.

• Navigate to your network settings and find Internet Protocol (TCP/IP ) > Properties
• Make sure that the radio buttons marked Obtain an IP address automatically and Obtain DNS server address automatically are both checked. Or for Apple computers, that it is configured to use a DHCP server.

For more detailed configuration settings go to http://qm-web.its.qmul.ac.uk/halls/ or download TechNote 7

Authentication fails even though I have entered my credentials correctly.

• If your network settings are all correct and you can make a connection but authentication fails, make sure you are entering your username in the format username@qmul.ac.uk.

Note: When using central college usernames, if you have anything other than just qmul.ac.uk after the @ sign, it will not work.

However, for those using departmental eduroam authentication, where your username takes the form 'dept.username' (e.g. dcs.rclarke) you will need to move the department code to after the @ sign when logging into eduroam, using the format username@dept.qmul.ac.uk (e.g. rclarke@dcs.qmul.ac.uk).

• If you have not changed your password since before November 2007, you must do so to ensure your password is formatted correctly for eduroam to work. If you are a member of QMUL staff, to change your password please go to PRM.
• If you are a QMUL PhD Student your password will need synchronising if it has not been already, please go to Change your Password. Note: You may need to contact the Service Desk with this if you are having issues changing the password
• If you are a QMUL student, please go to Password Change.

Even if you have changed your password in that time, changing it again anyway will eliminate password problems as a possible cause of connection failure. You can actually 'change' it to the same password as it is just the change process which will fix any problem, not the password itself.

eduroam fails to authenticate 'due to user action'.

This has been noted in a situation where more than one Wireless Manager programme was running, and wireless authentication settings were only offering 802.1X-WEP. Ensure that you are running only one wireless manager and that you are configured to authenticate using WPA2.

I am using a Dell Mini 9 or 10, and it crashes when connecting to eduroam.

There is an issue with the Dell Minis connecting to WPA2. To resolve this, ensure that you have the latest updates installed by running 'apt-get upgrade'. For further information, there is a discussion of the issue on the Dell forums.