Fear not, we're here to help and we will get you up and running on Queen Mary systems again in just a few easy steps.
It is sometimes necessary for IT Services staff to remote into your machine to investigate a problem. During the remote session you will not be asked to share your password. If necessary you will enter your own password, the IT technician cannot see the characters entered.
IT Services will never send you an email with a link to change your password or enter personal details. We will always direct you to a QMUL webpage e.g. "Go to the ITS Status page and follow the link to Passwords"
At Queen Mary, authentication requires a username and password. As a second factor, for some applications when outside the Queen Mary network, you will use an authenticator app on your mobile or tablet which will generate a one-time code. Multi-factor authentication (MFA), also referred to as two factor authentication (2FA) adds an extra layer of security when accessing some online services. Further information is available on the ITS website
Help and advice can be found on the IT Services support pages
Follow the link below to register yourself for Self Service Password Reset and Multi-Factor Authentication in one go.
Click here for SSPR and MFA Registration Portal
You will have to contact Service Desk to have your password reset.
Follow the link below to the Microsoft SSPR Portal, where you will be able to reset your password or unlock your account, using the security email or phone which you registered.
Self Service Password Reset Portal: https://aka.ms/sspr